Outbound Call Center
What is an Outbound Call Center?
An Outbound Call Center is a B2B, or B2C call center service that will call everyone on your contact list, and read a script as instructed by you. During conversation with the recipient, we can collect information using a questionnaire, or update a client record.
Our agents manually navigate past the receptionist or gatekeeper to reach every individual on your list. Our Outbound Call Center is a tool to enhance or replace cold calling.
Why use our Outbound Call Center?
Our Outbound Call Center liberates you from the repetitive monotony of outbound calling. Rates are charged by-the-call, NOT by the hour. Training is minimal due to our efficient setup procedures. Your program will be underway quickly. Per call charge rates will:
- Reduce your call center costs
- Allow you to calculate your costs in advance
- Keep the call center honest in terms of
project duration - Make us responsible for staff performance
Focus on what you do best. Eliminate mundane activities such as:
- Dialing phone numbers
- Ringing the phone
- Waiting for an answer
- Negotiating with the receptionist
- Being put on hold
- Waiting for the right party to attend the phone
- getting thrown into voicemail
All this costs valuable time, and increases your selling cycle time frame. Spend less time on the arduous outbound calls. Expedite your outbound campaigns with unprecedented speed. With our Outbound Call Center, you can make thousands of calls per day.
Our Outbound Call Center® costs less than a traditional Call Center
- No surprise invoices since we charge per call, not by the hour, so your costs are predetermined in advance of your campaign.
What is a Outbound Call Center used for?
- Follow-up to a direct mail campaign
- Cold calling potential customers
- Client retention and appreciation calls
- Reminders of live events and web seminars
- Generate sales leads and appointments
- Event Marketing
- Increase Web Seminar attendance
- Surveys and questionnaires
- List update and maintenance
Who can use our Outbound Call Center?
Any company wishing to maximize on their outbound phone calls can use an Outbound Call Center. Any company using an existing outbound call center can reduce their costs by using our Outbound Call Center.
What our Outbound Call Center operators will do
Upon reaching the target recipient, our live Outbound Call Center operators will read your script, inform the recipient, and gather information as instructed. Our operators will encounter and deal with:
- Switch board receptionist
- Personal assistants
- Direct dial by number or extensions
- Dial by name directories
- Being put on hold
- Being screened by uncooperative attendants
Our Outbound Call Center does what an Auto-Dialer system cannot do
Our Outbound Call Center operator does what an Auto-Dialer system cannot do:
- Every call is logged and labeled with the exact resulting outcome
- Overcome FCC regulations pertaining to auto-dialers.
- Your script is delivered only to the contact name you specify, and to no one else. Auto dialers cannot make that selection.
- If instructed, your message is re-directed to the new contact, in case the old contact name has changed.
- Our Outbound Call Center operator will gather information on each recipient, based on a questionnaire.