Outbound Call Center:

What is an Outbound Call Center?

An Outbound Call Center is a B2B, or B2C call center service that will call everyone on your contact list, and read a script as instructed by you. During conversation with the recipient, we can collect information using a questionnaire, or update a client record.

Our agents manually navigate past the receptionist or gatekeeper to reach every individual on your list.

Our Outbound Call Center is a tool to enhance or replace cold calling.

 

Why use our Outbound Call Center?

Our Outbound Call Center liberates you from the repetitive monotony of outbound calling. Rates are charged by-the-call, NOT by the hour. Training is minimal due to our efficient setup procedures. Your program will be underway quickly.

Per call charge rates will:

• Reduce your call center costs
  
   
• Allow you to calculate your costs in advance
  
   
• Keep the call center honest in terms of project duration
  
   
• Make us responsible for staff performance
   

Focus on what you do best. Eliminate mundane activities such as:

• dialing phone numbers
  
   
• ringing the phone
  
   
• waiting for an answer
  
   
• negotiating with the receptionist
  
   
• being put on hold
  
   
• waiting for the right party to attend the phone
  
   
• getting thrown into voicemail

All this costs valuable time, and increases your selling cycle time frame. Spend less time on the arduous outbound calls. Expedite your outbound campaigns with unprecedented speed. With our Outbound Call Center, you can make thousands of calls per day.

Our Outbound Call Center® costs less than a traditional Call Center
 

• No surprise invoices since we charge per call, not by the hour, so your costs are predetermined in advance of your campaign.
  
  
   

What is a Outbound Call Center used for?

• Follow-up to a direct mail campaign
  
   
• Cold calling potential customers
  
   
• Client retention and appreciation calls
  
   
• Reminders of live events and web seminars
  
   
• Generate sales leads and appointments
  
   
• Event Marketing
  
   
• Increase Web Seminar attendance
  
   
• Expedite your client prospecting campaign by thousands of messages per day
  
   
• Surveys and questionnaires
  
   
• List update and maintenance

Who can use our Outbound Call Center?

Any company wishing to maximize on their outbound phone calls can use an Outbound Call Center. Any company using an existing outbound call center can reduce their costs by using our Outbound Call Center.

 

What our Outbound Call Center operators will do

Upon reaching the target recipient, our live Outbound Call Center operators will read your script, inform the recipient, and gather information as instructed. Our operators will encounter and deal with:

• Switch board receptionist
  
   
• Personal assistants
  
   
• Direct dial by number or extension
  
   
• Dial by name directories
  
   
• Being put on hold
  
   
• Being screened by uncooperative attendants

Our Outbound Call Center does what an Auto-Dialer system cannot do

Our Outbound Call Center operator does what an Auto-Dialer system cannot do:

• Every call is logged and labeled with the exact resulting outcome
  
   
• Overcome FCC regulations pertaining to auto-dialers.
  
   
• Your script is delivered only to the contact name you specify, and to no one else. Auto dialers cannot make that selection.
  
   
• If instructed, your message is re-directed to the new contact, in case the old contact name has changed.
  
   
• Our Outbound Call Center operator will gather information on each recipient, based on a questionnaire.

 

Why use a Call Center as a medium?

1. Your clients will appreciate a live phone call. A personal call carries more value than email or any other direct mail campaign.
   
    
2. An Outbound Call Center® costs less than your employee’s base pay.
   
    
3. An Outbound Call Center® is a faster campaign due to minimal training; costs much less than your traditional call center.
   
    
4. Email lists are very transient. Telephone numbers are more reliable and don’t change as often; therefore your campaign will be more successful with a phone list instead of an email list.

Outbound Call Center telephone number lists

We research and develop our own telephone number lists for your usage. If the list you need is not available, you can ask to have it researched at no cost to you, depending on resources. Our list research efforts can be for both business telephone number lists as well as residential telephone number lists.

Frequently asked questions

1. What is an Outbound Call Center?
   
   An Outbound Call Center is a call center with live operators that will call everyone on your contact list and deliver a script. Upon delivering a script, we can collect information from client response.
   
    
2. How do I get started?
   
   First, book your campaign
   Then, record your message
   Lastly, send us your phone contact list
   
    
3. How fast can my campaign start?
   
   Most campaigns can start the same day.
   
    
4. How many calls can you make in one day?
   
   We can dial thousands of calls per day.
   
    
5. When do you make the calls?
   
   We make our calls to satisfy your specific time frame
   
    
6. Where do I get a contact list of phone numbers to call?
   
   You can use your own client list, or we can help you find a marketing list
   
    
7. Do I get any output after the job is finished?
   
   Yes, you get a log report, and an exception report per job.
   The reports show accurate details for every single call.
   
    
8. Who will create my script?
   
   You can create your own script, or we have consultants that will help you.
   
    
9. How many retries do you make per call in case it was busy.
   
   As many retries as you want.
   
    
10. What are your call center hours of operation?
    
    Generally 9AM to 9PM (in each time zone), but we will accommodate your needs.